Unicorn Auto Services - Non-fault claim assistance and Vehicle hire

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  Unicorn Auto Services Ltd.

Complaints handlding procedure


In the unlikely event that you have a complaint in regards to a service Unicorn has provided, the following complaints procedure shall be followed.

1. Complaints can be made in writing, by email, by telephone or via our web enquiry form.



2. We will consider complaints made up to six months after you became aware of it.


3. We will acknowledge receipt of your complaint in writing or in electronic form within five working days.

4. Within four weeks of receiving a complaint, we will either send you a final reply that adequately responds to your complaints; or an intermediate reply, explaining to you why we need to investigate further and indicating when we will be able to give you a final reply.

5. Where we decide your complaint in wholly or partially valid, we will provide you with fair compensation (not always financial) for any acts or omissions we are responsible for.

6. If you are not satisfied with our response or there has been no resolution, you may refer the complaint to the Claims Management Regulator: Claims Management Regulator, PO Box 7824, Burton on Trent, Staffordshire DE14 9DP.

We'll keep you on the road. That's Unicorn promise.        

© Unicorn Auto Services Ltd. Registered in England no. 05777431. Registered office: 507-513 Cambridge Heath Road, London E2 9BU.

     Unicorn Auto Services Ltd.

     507-513 Cambridge Heath Road
     Bethnal Green
     London E2 9BU

     Tel: 020 7729 1255
     Fax: 020 7729 1256
     Email: info@unicornautos.com